I'm working through a remodel on our home. I inadvertently ordered a pendant style light instead of a canopy style light for hanging over our kitchen sink. The electricians were running on a very tight schedule and if I didn't get the problem solved quickly, I was going to have to wait quite a while to get the installation complete. I contacted Northern Lighting by phone and spoke with Amanda who offered me a great solution to my problem. I went to the store and she personally helped me find a canopy cover and hardware that I needed to make the installation work, at no cost! She and another person whose name I did not get, went above and beyond to make me a very happy customer today. Thanks Amanda!